Privacy policy

Tunstall assures you that your confidential personal information will only be used for the purpose for which you have provided it. It will not be provided to any person or agency without your consent or that of your legally designated representative and in accordance with this policy, internet best practice and UK Data Protection legislation.

If you have any further queries or would like a copy of our privacy policy please contact your local Tunstall office or email the privacy officer. A copy of our full privacy policy is available from enquiries@tunstall.com
By using the site and any services we offer via the site, you are agreeing to be bound by this policy in respect of the information collected about you via this site.

Stay Connected…

This privacy statement sets out how Tunstall Healthcare uses and protects any information that you provide our organisation when you use this website or other online Tunstall services

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

It is our usual practice to collect information about all visitors to our online resources. That information is very limited and only used to identify generic behavioural patterns.

Sometimes we use third party platforms to deliver information. These are sites hosted and managed by organisations other than ourselves. Before deciding if you want to contribute to any third party site you should read their privacy policy. If you access information regarding Tunstall via social media such as Facebook, LinkedIn, Twitter, YouTube or others, statistical information regarding your activity may be captured. Feedback or interactions captured from social media may be used to assist Tunstall in improving the services and products we provide.

There are several methods and packages that we use to collect visitor behaviours on each of our online platforms. We use google analytics on our websites. Information and data collected through google analytics is stored by Google on servers in various countries. You can opt out of the collection of information via google analytics by downloading the google analytics opt-out browser add on.

When you visit any of our online resources, our metric tools may collect the following information about your visit for statistical purposes: server address, top level domain name (for example .com, .gov, .au, .uk etc.), the date and time of your visit to the site, the pages you accessed and documents downloaded during your visit, the site you visited that linked to our site, if you’ve visited our site before, the type of browser you used to access our site. We record this data to maintain our server and improve our services. We do not use this information to personally identify anyone.

Cookies

When you access Tunstall internet sites we may store some information (commonly known as a "cookie") on your web enabled device e.g. computer, smartphone. A cookie is a short text file that may be stored on your devices hard drive when you visit a website. We use the following types of cookies on this website:

"Google Analytics" cookies (a web analytics service provided by Google, Inc). Google Analytics sets four cookies that allow us to analyse traffic on the website. Google Analytics cookies allow us to recognise and count the number of visitors to this website and to see how visitors move around the site (in particular, what pages of the website are being visited). This helps us to improve the way our website works.

"Session cookies" - to identify and maintain a browsing session, and to remember whether you have rejected cookies through your browser settings.
Cookies that track whether a social networking option has been used to forward material from Tunstall’s website (so that we know which social networking tools you are using).

These cookies do not collect or track any personal data or information about you as an individual. Instead, they are focused on how the Tunstall website is used, and seek to enhance the accessibility of the website.

We do not use cookies or other tracking data to send you advertising or any promotional material.

Note that most web browsers allow some control of cookies through browser settings. If you delete or block our cookies, some parts of the website may not work properly, because some of our cookies are strictly necessary for the operation of this website.

This Online Privacy and Cookies Statement places all users of this website on notice about our use of cookies. Your continued use of this website confirms to us that you are aware of our use of cookies and have no objection to this.

Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the site and helps Tunstall provide you with a more customised service.

Use and disclosure

We do not give personal information collected online to other organisations or anyone else without your consent unless the individual would reasonably expect, or has been told, that information of that kind is usually passed to those organisations or individuals, or the disclosure is otherwise required or authorised by law

Data quality

We will delete or correct any personal information that we hold about you upon your request.

If you are on one of our automated email lists, you may opt out of further contact from us by clicking the ‘unsubscribe’ link at the bottom of the relevant email.

Data security

There are inherent risks in transmitting information across the internet, vie email, online forms, or chat service; and we do not have the ability to control the security of information collected and stored on third party platforms. In relation to Tunstall owned servers, we take all reasonable steps to manage data stored on our servers to ensure data security. All secure information is accessed via SSL certificates to encrypt any private or financial information that may be provided to Tunstall.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

Linking to Third Party Websites

This website may contain links to third party websites i.e. that are not provided by Tunstall. Before providing personal data to third party websites, we recommend you examine the privacy policies on those websites. Tunstall is not responsible for the privacy practices on third party websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@tunstall.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Tunstall Healthcare (UK) Ltd, Whitley Lodge, Whitley Bridge, Yorkshire, DN14 0HR or email enquiries@tunstall.com .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Changes to this Privacy Policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect and how we use it.