Leadership Team

Steve Francis - Executive Chairman

Steve Francis is the Executive Chairman at Tunstall, appointed in July 2024. With extensive leadership experience across Europe, Steve specialises in driving business transformation and growth through innovation. He is focused on leveraging digital technology and AI to enhance care services and is leading the search for Tunstall’s next CEO, providing steady guidance during this important transition.

William Wellesley - Chief Operating Officer

William Wellesley joined Tunstall as Chief Operating Officer in July 2025. An experienced CEO and COO with a finance background, William brings a hands-on approach to driving business performance, sales growth, and operational improvements. A Chartered Accountant, he began his career in investment banking at Schroders. In his late twenties, William was appointed COO at St. James’s Place Capital, playing a key role in shaping the business. He later served as Joint Managing Director of Molton Brown, where he oversaw a period of rapid growth, tripling revenue and profitability before the company’s successful sale. His leadership roles also include Group COO of GEMS Education in Dubai, one of the world’s largest private school operators and CEO of The Book People, a private equity-backed turnaround.

Steve Jones Chief Financial Officer

Steve Jones is Chief Financial Officer at Tunstall, a position he assumed in 2025. With over seven years in senior leadership roles within Tunstall; including Financial Director, Deputy CFO, and most recently Interim Managing Director of the UK business, Steve brings deep expertise in the company’s commercial and financial operations. Before joining Tunstall, Steve developed a strong financial foundation through his work at KPMG. His broad experience and strategic insight are instrumental in driving the company’s priorities around growth, efficiency, and operational excellence. As CFO, Steve is a key member of the Executive Leadership Team, reporting directly to the CEO.

Abel Delgado - Regional Managing Director Continental Europe

Abel was appointed as Regional Managing Director - Continental Europe in July 2025, and served as MD in Spain from April 2014, having previously been Tunstall’s Chief Operating Officer from May 2012 and Chief Financial Officer since June 2010. He has also worked in Arvato Services Spain (German Bertelsman Group’s services subsidiary) as Managing Director and spent eight years working for Alcatel-Lucent (French-American telecommunication provider) working across several teams including finance and operations.

Mark Hindle - UK&I Managing Director

Mark Hindle joined Tunstall on 3rd March as UK & Ireland Managing Director, bringing over 20 years of experience in the health technology sector, leading multinational companies across diverse markets. He has a deep understanding of the UK and Ireland markets, having worked closely with local government and NHS structures, and knows what is needed to drive growth. As we enter our seventh decade of operations, Mark is leading on an exciting and impactful new chapter for Tunstall.

Johan Lenander - Regional Managing Director Nordics

Johan is currently Regional Managing Director for the Nordics at Tunstall, a role he assumed in 2025. Since joining the company in January 2018, he initially served as Sales Director and Deputy Managing Director for three years before stepping up as Managing Director for the Swedish market in October 2020. With over two decades of experience in industries where safety, security, and technology are critical, Johan has developed a deep expertise working across innovative startups and large global corporations with more than 500,000 employees. He holds a degree in Economics with a focus on Technology from Blekinge Institute of Technology and is a certified CSO from the Vocational University in Skellefteå.

David Jack - Chief Technology Officer

David Jack joined Tunstall as Chief Technology Officer (CTO) in September 2023.

Joseph Palmer - Chief People Officer

Joseph joined Tunstall in October 2022 as Chief People Officer. Joseph’s passion for supporting and engaging employees has underpinned his achievements as a global Human Resources professional. With over 15 years’ experience in the technology sector, including ten years in healthcare IT, he has been instrumental in the development and growth of organisations by motivating employees to be their best. As a creative thinker, problem solver and an accomplished leader, Joseph effectively balances the needs of employees with the strategic ambitions of organisations. Joseph has proven that his ethos of engaging employees through a company’s vision, mission and values is integral to driving the best customer experience and the strongest financial performance. Tunstall is in the business of looking after people and looking after our employees is an important part of that.

Florian Lupfer Kusenberg - Managing Director DACHME

Florian was appointed in January 2011 as Managing Director of Telecare, then shortly after became Managing Director for Tunstall DACHME. Prior to this, he spent seven years at Attendo and also worked for a Swiss based company “TeleAlarm”, which was acquired from Bosch in 2006.

Alain Monteux - Managing Director France & Benelux

Alain joined the Tunstall Group in September 2013 as President of Tunstall France and Vitaris. Since October 2019, he is responsible for France and Benelux region. Previously he held several management and general management positions, notably in the Marketing Service and Contact Centre sector for the company Arvato (Berstelmann Group) in France, Southern Europe and Latin America. He has worked for La Poste group and CSC/Ouroumoff. He is also Vice-President of Afrata (French Telecare Association).

Lyn Davies - Managing Director APAC

Lyn was appointed as MD of APAC in December 2013. She Joined Tunstall in 2004 with 20 years’ experience in service delivery across the public and private sectors. Prior to working for Tunstall Lyn held leadership positions across 24/7 operations for the Qld Mater Hospitals and for CITEC, the information technology division for the State of Queensland. Lyn holds qualifications in Business Management and Undergraduate Project Management. She is a Director on the Board of the Medical Technology Association of Australia (MTAA), Vice Chair of their Connected Health Advisory Group, and a member of the Australian Institute of Company Directors (AICD). Lyn is currently the Deputy Chair of the Australian Personal Emergency Response Services Limited and holds the position of Vice Chair for the Australian Silver Industry Group.

Jesper Christensen - Managing Director Denmark

Jesper Christensen joined Tunstall in 2016 as a Business Development Director. In 2022 he was appointed as Managing Director for Denmark. Before joining Tunstall, he had a position as General Manager for Autronica Fire and Security Denmark. Jesper has +30 years of experience within the area of health and elderly care – both when it comes to engineering, project management and business development. Jespers’ focus area the past years have been around systems for predictive care and how the private and public sector can work together to improve the municipal health and elderly care.

Mika Rajasalo - Managing Director Finland

Mika joined Tunstall as Sales Director, Finland in 2016 and became Managing Director in 2018. Prior to Tunstall Mika held senior leadership roles at Groupon and Nokia supporting operational efficiencies in technical industries. Mika is an effective, hands-on leader who champions people to deliver and has a wide range of abilities including marketing, product development and account management.