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Device Security Vulnerability Disclosure Policy


Product Development - Commitment to security and product integrity

Tunstall remains committed to designing and producing products that are secure, behave as expected and do not permit the bypassing of security controls or the exposure of sensitive information.

Nevertheless, it is recognised that it is possible that unknown vulnerabilities may be uncovered during the life-cycle of a supported device. 

This policy sets out Tunstall’s intention to actively seek information regarding any identified vulnerability to ensure it is removed or mitigated before it is actively exploited.


Intellectual Property Information


Our Trade Marks

‘Tunstall®’, ‘Lifeline®’, ‘Communicall®’, ‘Amie®’, ‘ICP triagemanager®’, ‘iVi®’, ‘LifeCare®’, ‘MyFreedom®’, ‘MyWorld®’, ‘IndeMe®’ are trade marks of Tunstall Group Limited and registered as such in the UK and other countries.

Technology Licensing

TTNEW®, TT92®, TT21® and IPACS® are registered trade marks of Tunstall Group Limited and registered as such in the UK. This proprietary technology has been designed and developed by Tunstall and may be used only with our permission. For licensing enquiries please contact: support@tunstall.com.

Tunstall will investigate and where practical address any issues reported to the company.

Reporting or obtaining support for a suspected security vulnerability

Individuals or organisations that are experiencing a product security issue are strongly encouraged to contact Tunstall.

Tunstall welcomes reports from all interested parties including independent researchers, partner organisations, customers, and anyone concerned with security.

The minimal data needed for reporting a security issue is a description of the potential vulnerability and contact details so that a dialogue can be established.

Please contact Tunstall (UK) Ltd using one of the following methods.

Contact Tunstall

email: enquiries@tunstall.com

tel: +44 (0) 1977 660204


Modern Slavery & Human Trafficking


With the introduction of the Modern Slavery Act 2015 every commercial organisation, which meets the financial threshold set by the Act, must prepare a Modern Slavery and Human Trafficking statement for each fiscal year. The legislation stipulates that an organisation's statement must include the steps it is taking in the fiscal year, to ensure that slavery and human trafficking are not taking place in any part of its business or supply chain and state that the organisation has taken no such steps.

Tunstall is committed to improving our practises to combat modern slavery and human trafficking. This statement sets out Tunstall’s commitment to combatting modern slavery and human trafficking in its own business and its supply chains. This statement relates to actions and activities during the fiscal year 1st October 2020 to 30th September 2021. Tunstall is committed to preventing modern slavery and human trafficking in its corporate activities and to ensuring that its supply chains are free from slavery and human trafficking.

This statement will cover the activities of the Tunstall’s UK businesses.

Tunstall provides technology enabled health and care solutions. The organisation supports independent living by providing solutions that support carers and users to enable people to live fulfilling lives at home and on the go. It also provides assisted living in the form of tailored solutions for housing and residential care providers. Another service is remote patient monitoring support for residents in a community setting which helps healthcare organisations manage chronic conditions. Tunstall also designs and manufactures integrated NurseCall systems and communication solutions to assist clinical teams in providing high quality and efficient care in hospitals.

Countries of operation and supply

Tunstall currently operates in several countries. Tunstall is continuing a process to assess whether some activities and or countries are at increased risk in relation to modern slavery and human trafficking.

Relevant Policies

Tunstall continues to ensure that it has policies that reflect Tunstall’s commitment to act ethically and with integrity and cover Tunstall’s commitment to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Tunstall also continues to update its policies that describe its approach to the identification of modern slavery and human trafficking risks in its operations.

Due Diligence

Tunstall carries out due diligence needing its suppliers to positively confirm compliance with the Modern Slavery Act. Tunstall has made further progress in this area during the last period with additional suppliers confirming compliance.

Tunstall also requires that all new suppliers sign up to the Tunstall Responsible Purchasing Policy before being accepted as a new supplier. That policy includes the commitment Tunstall requires from its suppliers regarding preventing modern slavery and human trafficking.

Risk Assessment and Management

All direct suppliers are reviewed annually as part of Tunstall’s Supplier Criticality Matrix. Part of the scoring mechanism for this Matrix is confirmation of their compliance with Tunstall’s Responsible Purchasing Policy and in turn their compliance with Anti Modern Slavery and Human Trafficking Legislation.

Performance Indicators

Tunstall has reviewed the internal key performance indicators (KPI’s) that Tunstall has implemented to meet its commitment to combat modern slavery and human trafficking.

Training and Communication

In our previous statement we outlined our intention to provide training on modern slavery.

Tunstall can now confirm that during the period covered by this statement Tunstall has sourced and implemented an e-Learning training module on detecting and combatting modern slavery and human trafficking.

Continuous Improvement

Tunstall is committed to continuously improve its mechanisms for identifying and combatting modern slavery and human trafficking in its supply chains and its business.

Tunstall is also committed to engaging with its suppliers to:

  • Support them in delivering on their commitments to uphold Tunstall’s Responsible Purchasing Policy.
  • Support them to further improve their own due diligence processes.
  • Confirm their ongoing compliance with Anti Modern Slavery & Human Trafficking Legislation
Board Approval

This statement has been approved by the Tunstall THUK Board of Directors.