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A groundbreaking telehealth pilot: What can we learn?

A groundbreaking telehealth pilot: What can we learn?

Feb 24, 2022

As our population ages there is a corresponding increase in the prevalence of chronic diseases, which are major causes of morbidity and mortality. In 2020, it was estimated that 1.3 million people in Ireland were living with one of the major chronic diseases; cardio-vascular disease, chronic obstructive pulmonary disease, asthma or diabetes, and this is set to increase by around 40 per cent in the next decade. Chronic disease accounts for 40 per cent of hospital admissions and 75 per cent of hospital bed days, as well as leading to additional demand for residential care places (Government of Ireland National Risk Assessment 2019).

Gavin Bashar, UK Managing Director at Tunstall Healthcare, commented: “Redesigning healthcare services using digital technologies lies at the heart of national and international policies for future health provision, helping to manage increasing demand effectively and improve population health. Telehealth can be used to support people to self manage their chronic health conditions within their own homes, and international research has demonstrated the many benefits of such remote monitoring, including cost savings.”

A telehealth pilot

A telehealth pilot project was undertaken in County Wexford in 2021, overseen by a multi-agency Stakeholder Group (Age Friendly Ireland, Integrated Care Programme in the HSE, Wexford General Hospital, Tunstall Emergency Response, Wexford County Council-Age Friendly Programme).

The pilot project set out to provide a 12 week telehealth intervention to 50 patients with a chronic illness. The project was independently evaluated by Waterford Institute of Technology.

Suzanne Denieffe, head of the School of Humanities at Waterford Institute of Technology, commented: “The Waterford Institute of Technology research team and I were invited to evaluate the pilot study, which took place during the middle of the pandemic. Managing chronic conditions is difficult at the best of times, however, this was exacerbated by the difficulties around health monitoring and care provision during the pandemic. The pilot project was designed to explore the  potential of telehealth to support patients at home living with chronic conditions, particularly as they were experiencing social isolation at the time, and many were experiencing disruption to their clinical care.”

The objectives

The objectives of the pilot project were to establish a proof of concept for the provision of a telehealth service for three identified chronic conditions (Chronic Health Failure, Diabetes and Chronic Obstructive Pulmonary Disease) in County Wexford, with a potential to scale up nationally.

The research aimed to evaluate the pilot telehealth intervention, considering:

  • The impacts of the intervention on the patient’s clinical condition and wellbeing;
  • in -person use of health services ascertaining patient and clinician perceptions of the intervention and technology and;
  • an analysis of the cost effectiveness of the intervention.
The technology

Tunstall telehealth equipment was provided to the patients for a 12 week duration. The technologies used were the ‘myMobile’ patient app and ‘triageManager’.

The ‘myMobile’ is a patient app which enables self-management and monitoring. The app collects data from monitoring devices on vital signals such as pulse, oxygen levels and blood pressure, as well as patient symptoms. It provides a range of benefits including automatically updated readings via Bluetooth connected devices and the ability for manual entry of readings, and automated alerts and activity reminders.

‘triageManager’ is a clinical management software platform which enables clinical and service teams to monitor patients remotely. The system enables a number of outputs including automated prioritisation tools and summary reports for clinicians.

Commenting on the technology, Suzanne added: “The Tunstall technology was very clear and easy to use, and the Tunstall team offered expert support throughout, helping to deliver a really efficient service. Tunstall worked closely with all stakeholders, including patients, clinicians, the county council, and Age Friendly Ireland,  which was key to the success of the project. Patients felt very supported, and it was clear how much telehealth helps self-management. One patient in particular described the service as ‘magic’. It was great to see the way it changed his life; he now feels confident to recognise signs and symptoms, and therefore when he can be more active and when he needs to rest.”

The findings

Patients were highly engaged with the project, with 98% of readings recorded. There were also low levels of attrition which were partly due to the support provided by Tunstall with any queries they had, and reminders to take readings.

One participant commented that “It’s nice to know you are being monitored, which gives you more confidence.”

Another added that it gave them confidence in their illness management. “I think because when I knew my oxygen levels were good, it gave me more confidence to go about my day and do more activities.”

A participant found that their use of the health service improved. “I suppose I have been in the health service, and I think the change for users is that you can get a check from home without having to constantly go back and forth to the hospital.’

James Doyle, managing director of Tunstall Emergency Response, commented: “Telehealth is the future of healthcare as it offers services that can be designed around the patient, providing support in the community and helping to keep people out of hospital. The HSE in Ireland is committed to digital transformation and driving service improvement using technology.  At Tunstall, we were delighted to be involved in the telehealth pilot - it is absolutely achievable that more people can live independently for longer at home and feel empowered to self-manage and stay well.”

The Wexford telehealth pilot has attracted international interest thanks to its success and has proven that Ireland is an exemplar for including technology in healthcare provision. Thanks to the success of the first phase, a second phase is planned to commence in 2022, covering five counties and 250 patients.

To find out more about the technology used in the Wexford telehealth pilot, read the full report here

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