Tunstall Lifeline Digital
Our next generation home hub supporting IP alarm protocols and the analogue to digital transition.
It builds on decades of experience and expertise in telecare monitoring services, ensuring straightforward, reliable assistance with minimal hassle. The unit works with a large range of unobtrusive sensors located throughout the home, or as personal devices worn on the body. Alarm units are triggered by personal or environmental events such as bed occupancy, temperature changes and motion, detecting specific movements and events that require emergency assistance, to which monitoring centres can then respond.
Most importantly, it’s engineered to be fully interoperable with the emerging digital care technologies and services.
Predictive telecare for Tunstall Televida
Creation of a preventative approach across care sectors that was a public-private collaboration, using technology and continuous improvement to create an international reference point for excellence in teleassistance delivery.
The Challenge:
- Creating public-private collaboration to deliver a preventative approach across care sectors, using technology and continuous improvement to create an international reference point for excellence in teleassistance delivery.
- Needing to provide Barcelona's local teleassistance service (SLT), 67,000 people, with a range of connected support.
The Solution:
- The Tunstall Televida teleassistance service combines telecare monitoring and response, co-ordinates social care and third party services to deliver proactive outbound contact from monitoring centres.
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250,000 users in Spain
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16 million calls across 8 centres
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Preventative outbound calls
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Coordinated across multiple stakeholders
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Reduced A&E and ambulance requirements
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Delayed admissions to residential care
The success of the public-private partnership is due to the relationship we have with our customers. We understand their logic, they understand ours, and we work in partnership together.
Abel Delgado, CEO Tunstall Southern Europe
